Your cart
Close Alternative Icon

Shipping & Returns

If you have any additional questions or specific inquiries about your order, email shop@dewberryhotels.com or call us at 843-558-8000. You may also fill out the form on our contact page.

RETURNS & EXCHANGES  

Our intention is for every package that ships from The Dewberry to arrive at its final destination in excellent condition, however should you receive an item that appears to have been damaged in transit, please retain the original shipping box and all packing materials and contact us.  Products may be returned or exchanged within 14 days of receipt. Gift Certificate purchases are non-transferrable and non-refundable.  

Delivery Details

As soon as your order is dispatched we will send you an email with your tracking information. Orders should be received within 3-6 business days (5-7 business days) at most destinations. If there are any issues with your order not arriving within the time frame please email shop@dewberryhotels.com with your Order Number so that we may help locate your parcel. We cannot deliver to P.O. Boxes. Any shipment delayed in transit or returned for invalid address will incur correction or return fees. Freight charges are based on method of delivery and destination. Shipping is provided by UPS unless specified otherwise.

SHIPPING RESTRICTIONS

We ship to the continental United States. For international, Alaska and Hawaii inquiries, please contact us at 843-558-8000. These are estimated transit times under normal circumstances. Please consider conditions such as weather and availability of the recipient to receive the package in your gift planning.

EXPRESS DELIVERY

Please call 843-558-8000 to place orders for express shipments.  

APPLICABLE TAXES

Please note a 6% sales tax will be added for South Carolina delivery addresses.

TERMS & CONDITIONS

Welcome to The Dewberry Shop, The Dewberry Shop and/or its affiliates (“The Dewberry”) provide website features and other products and services to you when you visit or shop at ShopTheDewberry.com, or use The Dewberry products or services. The Dewberry provides The Dewberry Shop subject to the following conditions.

The Dewberry Shop PRIVACY NOTICE

You acknowledge that any personal information that you provide through The Dewberry Shop will be used by The Dewberry. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. 

PRODUCT DESCRIPTIONS

The Dewberry attempts to be as accurate as possible. However, The Dewberry does not warrant that product descriptions or other content of any The Dewberry Shop is accurate, complete, reliable, current, or error-free. If a product offered by The Dewberry Shop itself is not as described, your sole remedy is to return it in unused condition.

ACCEPTED PAYMENT PROVIDERS

Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, PayPal, Google Pay